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AUG 18, 2021

Gemini Launches Improved Help Center, Bolstering Customer Support

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At Gemini, we are committed to ensuring you have all the tools you need to seamlessly build your crypto portfolio and invest in your future. Central to that mission is our effort to consistently improve Gemini’s Customer Support operations. We’ve re-launched the Gemini Help Center to provide you with more robust tools to help you easily onboard, manage your account, trade crypto, and much more.

We continue to scale our Customer Support team to address your account questions quickly. Our response times have improved to at most 24 hours and we are continuously improving our Support Services. We are looking forward to further expanding the ways we interact with our customers to provide best-in-class support.

Exploring the New Gemini Help Center

Here are some of the features we’re most excited about:

  • Status Bar: In addition to our Status Page, we’ll feature a Status Bar on the Help Center page to indicate if there are any Gemini platform or network issues.
  • Enhanced Search: With our new Help Center search function you can search any topic related to your question, and we’ll direct you to all the relevant help articles.
  • New Help Center Sections: With the newly organized Help Center sections you can dive into various topics to find the help article you're looking for. Our new Help Center sections are: Trading, Funding & Withdrawing, Security & Signing in, Account Management, The Gemini Credit Card, and Education & Other Topics.

For answers to questions you’re not finding on the Help Center, feel free to reach out to our customer support team by submitting a request via our help desk. We invite you to answer a couple questions to help us better understand your customer support needs.

Our customer support team is growing, so if you’re interested in joining us, take a look at our open positions. We are always in search of great talent!

Our goal is to minimize response times to your questions. We are continuously improving our processes and enhancing our tools and services to provide you the best crypto trading experience.

Onward and Upward!

Team Gemini


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